Shipping & Delivery
Last updated: September 30, 2025
We work to ship quickly and keep you informed. This page explains where we ship, processing times, carriers, tracking, and what to do if something goes wrong.
Quick Summary
- Orders ship within 5–7 business days (Mon–Fri, excluding holidays) unless otherwise noted.
- Subscription renewals ship about every 30 days from your first order date.
- You’ll get a tracking email as soon as your label is created.
- Address updates must be requested before your order ships.
- If your box arrives damaged or has missing items, email us within 7 days and we’ll make it right.
- Some months include parent-gated tools (e.g., pocket knife, flint & steel). Adult purchase and supervision required. We do not include fuels or accelerants.
Where We Ship
- United States (contiguous 48 states): Standard service available.
- AK/HI & U.S. Territories: We can usually ship; transit times and rates may be higher.
- PO Boxes / APO/FPO/DPO: Many orders qualify; some tool-containing boxes may require a street address.
- International: Not available yet (working on it!).
Tool restrictions: We may limit shipments of parent-gated tools to certain locations based on local laws. If we can’t ship a tool to your address, we’ll contact you with options (alternate item, delayed shipment, or refund of the tool portion).
Processing & Handling Times
- New orders: Ship within 5–7 business days of purchase.
- Renewals: Ship about every 30 days after your initial order date. If your renewal falls on a weekend/holiday, processing begins the next business day.
- Preorders / Backorders: If an item is marked preorder/backorder, the product page will list the estimated ship window. Your confirmation email will include the latest estimate.
Carriers & Transit Times
We ship via reputable national carriers (e.g., USPS, UPS, FedEx).
- Typical delivery after shipment: 3–7 business days (carrier and destination dependent).
- Rural routes, AK/HI, and U.S. Territories may take longer.
Heads-up: Severe weather, carrier capacity issues, or holiday surges can extend transit times. We’ll keep you posted if we see widespread delays.
- Shipping Rates
- Shipping rates (if any) are calculated and shown at checkout based on destination, weight, and service level.
- Promotional free shipping offers (when available) will be clearly labeled and applied automatically.
Order Tracking
- You’ll receive a tracking link by email when your label is created.
- Tracking may take up to 24 hours to populate scans after you receive the link.
- If tracking stalls for more than 72 hours, contact us and we’ll investigate.
Address Changes & Undeliverable Packages
- Change of address: Email support@pathfinderfieldkit.com ASAP. We can adjust the address before an order ships; after shipment, we can’t guarantee a redirect.
- Returned to sender: If a package is returned due to an incorrect/undeliverable address, we’ll contact you. We’re happy to reship to an updated address; additional postage may apply.
Lost, Delayed, or Marked “Delivered”
- Marked delivered but not received: Check with household members and neighbors first. Many carriers also deliver next-door by mistake. If still missing after 48 hours, email us and we’ll help investigate and make it right where possible.
- In-transit delays / no scans: If there’s no movement for 72 hours, reach out so we can open a carrier inquiry.
- Porch theft: If theft is suspected, we’ll work with you on next steps (carrier claim, police report if required). Resolution may vary by situation.
Damaged or Missing Items
If your box or an item arrives damaged—or if something’s missing—email support@pathfinderfieldkit.com within 7 days of delivery with:
- Your order number
- A brief description
- Photos of the damaged item(s) and shipping box (if applicable)
We’ll send a replacement at no cost. If a replacement isn’t available, we’ll offer a suitable alternative or a refund for the affected item.
Parent-Gated Tools Policy (Important)
Pathfinder is an educational, parent-led outdoor-skills program for ages 8–14. Some boxes may include tools such as a pocket knife or flint & steel to be used under adult supervision.
By purchasing, you agree that:
- The purchaser is 18+ and the legal parent/guardian of the child participant.
- Tools will be used under direct adult supervision and for educational purposes only.
- You are responsible for complying with local laws regarding possession and use of tools.
- We do not include fuels or accelerants; kits may include a ferro rod / steel striker only.
- For safety, opened/used tools cannot be returned.
- We reserve the right to cancel and refund orders to locations with tool-shipping restrictions.
Split Shipments
To get part of your order to you faster, items may ship in separate parcels at no extra cost. You’ll receive tracking for each shipment.
Holidays & Peak Seasons
During peak periods (e.g., November–December) and national holidays, processing and transit times may extend. Order early to allow extra time.
Questions?
We’re here to help and typically respond within 24–48 hours (Mon–Fri).
Email: support@pathfinderfieldkit.com
Business Name on Statements: PATHFINDER FIELD KIT
Descriptor on your card statement: PATHFINDER FIELD KIT
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