Refunds, Returns & Cancellations
Last updated: September 26, 2025
We keep things simple and fair. This page explains how cancellations, refunds, and returns work for subscriptions and one-time purchases from Pathfinder Field Kit.
Fast Answers
- Cancel anytime before your renewal date to stop the next charge.
- First order refund if it hasn’t shipped and you request within 7 days of purchase.
- Returns: unopened boxes accepted within 14 days of delivery (you cover return shipping).
- Damaged or missing items: we replace at no cost—just let us know within 7 days of delivery.
- Refund timing: approved refunds go back to the original payment method within 5–10 business days (your bank may vary).
Cancellations (Subscriptions)
- How to cancel:
One-click: Use the “Cancel Subscription” link in your order/renewal emails or at pathfinderfieldkit.com/account/cancel or
Customer portal: Use the portal link in your emails to cancel; or
Email: Write support@pathfinderfieldkit.com from your account email with subject “Cancel Subscription.”
- Timing:
Before renewal: Cancel before your renewal date to avoid the next charge.
After renewal: If you cancel after a renewal processes, that month’s Box will still ship and the charge applies; your cancellation takes effect the following cycle.
Pausing/Skipping: Need a break? Email us—we can help you pause or skip a month when available (availability may vary).
We do not offer prorated refunds for unused time in a current Billing Cycle.
Refunds
Once an order has shipped, refunds are handled under the Returns and Damaged/Missing sections below.
First order – pre-shipment
If your first shipment has not left our facility and you request a refund within 7 days of purchase, we’ll cancel and refund in full.
Delays & processing errors
Fulfillment delay: If your first shipment has not left our facility within 10 business days of purchase and you prefer not to wait, we can cancel and refund.
Duplicate/accidental renewals (unshipped): Full refund if you contact us within 7 days of the charge and the order has not shipped.
Mistaken renewal (unshipped): Contact us right away; if the order hasn’t shipped, we’ll do our best to reverse it.
Returns (Unopened Boxes)
- How to start a return:
Email support@pathfinderfieldkit.com
with your order number to receive a Return Merchandise Authorization (RMA) and return instructions.
Ship the item back using a trackable method. You are responsible for return shipping costs.
- Return eligibility
Item must be unopened, in original packaging, with all components, and returned within 14 days of delivery (based on the carrier’s delivery scan).
Once received and inspected, we’ll issue a product refund to your original payment method, minus original shipping charges (if any).
- Non-returnable items
Downloaded/digital content;
Used or opened consumables;
Opened/used tools (see Parent-Gated Tools below);
Items marked final sale or custom-engraved (e.g., limited coins).
We do not charge a restocking fee.
Damaged, Missing, or Incorrect Items
We’ll make it right—fast.
- Report within 7 days of delivery to support@pathfinderfieldkit.com with:
- Order number
- A brief description
- Photos of the damaged item(s) and shipping box (if damaged)
- Resolution: We’ll send a replacement or missing item at no cost. If a replacement isn’t available, we’ll offer a suitable alternative or a refund for the affected item at our discretion.
Lost Packages / Wrong Address
- Marked delivered but not received: First check with household members and neighbors. If still missing after 48 hours, contact us—we’ll help investigate with the carrier and, where possible, replace once as a courtesy (case-by-case).
- Address mistakes: If you entered an incorrect address, email us immediately. If the order hasn’t shipped, we’ll update the address. If it has shipped, we can’t guarantee recovery. If the package is returned to us as undeliverable, we’ll either (a) reship to a corrected address (you pay reship postage) or (b) refund the item price minus original shipping.
Exchanges
We don’t offer item-for-item exchanges. If you need a different item, please use the Returns process (when eligible) and place a new order.
How Refunds Are Issued
Refunds are issued only to the original payment method used at checkout. We cannot issue refunds to alternate cards, gift cards, or cash.
Once approved, most banks post within 5–10 business days. Processing times are controlled by your bank.
Shipping charges are non-refundable unless we made an error.
Parent-Gated Tools Policy (Important)
Pathfinder is an educational, parent-led outdoor-skills program for ages 10–14. Some boxes may include tools such as a pocket knife or flint & steel to be used under adult supervision.
By purchasing, you agree that:
- The purchaser is 18+ and the legal parent/guardian of the child participant.
- Tools will be used under direct adult supervision and for educational purposes only.
- You are responsible for complying with local laws regarding possession and use of tools.
- We do not include fuels or accelerants; kits may include a ferro rod / steel striker only.
- For safety, opened/used tools cannot be returned.
- We may restrict or cancel tool shipments to certain locations and refund your order.
Need Help?
We’re here to help and typically respond within 24–48 hours (Mon–Fri).
Email: support@pathfinderfieldkit.com
Business Name on Statements: PATHFINDER FIELD KIT
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